Our UK average arrival time is 35 minutes. In dense urban areas (London, Manchester, Birmingham) we're typically with you in 20–30 minutes. Rural and motorway call-outs can take a little longer – we always give a live ETA before dispatch.

Yes – genuinely 24/7, 365 days a year. A real person answers the phone whatever the hour.

Card payment on-site (chip & PIN or contactless), Apple Pay, Google Pay and bank transfer on completion. We do not require cash on emergency call-outs.

We recover cars, vans up to 3.5 tonnes, motorbikes, classics, prestige vehicles, and 4×4s. For HGVs or specialist commercial recoveries call us first – we'll match you with the right unit.

Yes – but for safety we coordinate with National Highways to get a safe-stop in place first. If you are in a live lane, exit to the hard shoulder, get behind the barrier, and call 999 before calling us.

Yes. Our mobile tyre vans carry premium, mid-range and budget brands across the most common sizes for cars and vans. If we don't have your size on board we'll source one from a local partner depot within the hour.

Anywhere in the UK – your home, a garage of your choice, a dealership, or a body shop. We confirm the destination with you before we set off.

No. Recovery Buddy is pay-as-you-go – just call when you need us.

Your postcode or accurate location (a what3words address is ideal), vehicle make/model/year, what's happened, and where you'd like the vehicle taken to. The more accurate the info, the faster the dispatch.

Yes – every mainland UK postcode. Densest coverage is in cities and along the motorway network. See our coverage page for a region-by-region breakdown.

Make sure everyone is safe and out of live traffic first, call 999 if anyone is injured, then call us. We will recover your vehicle from the scene to your home, a body shop or a secure storage yard – and we'll deal with insurers' approved repairers if you ask us to.